I’m starting to set up my booth today, lots of preparation and things to remember. I had an experience when I got some of my art framed today. I was looking for frames at this local shop that I’ve got my frames before. Usually things went smooth, but today things got a bit heated between the shop owner and myself. I needed her undivided attention and when another customer was getting help, I felt a bit betrayed, not as important. I verbally spoke out and told her that I was here first, I needed to get this done. She took offense because she claimed that she has given me discounts and helped me before, which is true, but of course I was in a hurry and certainly didn’t want to wait. So there was much tension and to make a long story short, I found the right frames, she helped me wire and fit everything together. I was thinking things and explained to her about “common courtesy” and making the customer feel as important as the next. I respect manners and treating the customer right, I live those values and expect others to do the same. One thing I didn’t forget the shop owner said to me was “I always give the customer a little extra”, which explains why she never charged me labor. When I calmed down a bit, my rational thinking came back and assessed the whole thing. I felt bad, I apologized and shook her hand. I’m not sure if this mended our relationship, but I made an attempt, and it could have been a lot worse if I unleashed all my emotions. Even the customer she was helping said before he left, “Just be patient with her, bro”. Self-patience and self-control is essential for business and life. I’m only human, I’m not perfect, but it’s important to learn from your own mistakes or you’re destined to repeat them.
Also, I have a new business listing on the SantaFe.org site, check it out!